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We understand that each facility, each
department, and each unit has separate
concerns and they each require different
functionality from a communication system.
Responder IV® can provide a completely
different configuration from unit to unit
within the same system. Some concerns listed
below are the most common issues we have
encountered.
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"My unit secretaries were having the
hardest time when a deaf patient made a
call. The secretaries thought that the
patient made the call by accident because
the patient wouldn't say anything when they
answered the call. Subsequently, those
patients did not get the same response as
other patients did."
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solution.
"Two of the beds on my unit swing between
inpatient and outpatient and I need a way
for calls to route to the appropriate
nurse's station dependent on the type of
patient that day."
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solution.
"We need to be able to have the all
nursing staff in the labor and delivery
department and security personnel to be
notified discreetly in the event the infant
abduction system alarms. We also need a way
to immediately know which area is in alarm
so that staff can respond quickly, without
alarming patients."
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solution.
"It would be nice if there was a program
that would tell us if there is a problem
with a particular piece of equipment. It
would really save us time in
troubleshooting."
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solution.
"When a patient makes a complaint, I need
to be able to back-up my staff with proof
they responded to patient calls."
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here for solution.
"With such a large hospital we have a
hard time tracking where our equipment is
located, and it's difficult to control theft
of equipment."
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solution.
"Housekeeping has such a difficult time
knowing which rooms need to be cleaned next,
it would be so much easier if we could just
set something in the room to notify
housekeeping that a room needed cleaning"
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here for solution.
Providing service for hearing impaired
patients:
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Responder IV allows programming of a
"patient priority" from the console
located at the nurse's station. These
"patient priorities" are completely
customizable. For the particular
situation, the Responder IV system would
be programmed with a priority level
called "Hearing Impaired." When a
hearing impaired patient was admitted to
the unit, the nurse would simply notify
the system of the room number and the
priority of "Hearing Impaired." When the
patient made a call the call would
appear with the room number, the bed
number, and "Hearing Impaired" to notify
the secretary at the nurses' station
that the patient would not be able to
communicate and that a caregiver would
need to go to the patient room.
Dealing with swing beds:
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Responder IV's flexibility allows rooms
to "swing" between consoles. Simply by a
simple touch of a button the call from a
"swing" room or bed would then report to
a different specified console.
Sending alarms through Responder IV:
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Due to the fact that Responder IV has
255 custom call priorities, the system
can be programmed to accept a contact
closure from another system, in this
case an infant abduction protection
system. When this other system alarmed,
it would initiate a custom call priority
and the call would report to the console
(for example, Infant Abduction). Also
Responder IV has customizable call
routing, which means the call could be
directly sent to specified staff
members' pagers and phones for immediate
notification along with the location of
the alarm.
Responder IV diagnostics:
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Responder IV programming software
includes system diagnostics. When this
program is run on a PC that is connected
to the nurse-call system, it will report
if there is a particular piece of
equipment that is not responding or if
it is disconnected from the system. This
report can be exported and printed for
diagnostic records as well.
System reporting:
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Management Software can easily integrate
with the Responder IV nurse-call system
to log ALL system activity. The software
is run on a dedicated computer that can
interface with the facilities LAN/WAN to
provide immediate information to nursing
administration from any computer on the
facility's LAN/WAN. Information
includes: when calls were placed, when
they were answered at the console, when
they were canceled in the room, type of
call, etc. If
Tracer
is included in the installation,
Management Software also provides
statistics for particular staff members
on response times and which staff
members responded to which calls. With
HL7 interface, reports can be run on a
particular patient for more detailed
information pertaining to only one
patient.
Locating equipment and preventing theft:
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Responder IV and Tracer integrate to
bring a total solution. Tracer allows
tracking of equipment anywhere in the
hospital. This information can be
accessed directly from the nurse-call
console. For example, if a nurse needed
to find an IV pump, a single touch at
the console would list all IV pumps and
the location for those pumps. Alarms can
be set off if a piece of equipment is in
an area that it shouldn't be, like a
side exit. This alarm could page
personnel, lock doors, camera call-up,
etc.
Housekeeping notification:
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With Responder IV's ability for total
customization, a custom station with a
"Housekeeping" button can be installed
in patient rooms. When the button is
pressed it sends the room number to the
housekeeping office, on pagers to
assigned housekeeping staff for that
area, or to specified telephones. This
eliminates the need for nursing staff to
call housekeeping or to track down
housekeeping staff. It can even be setup
to send reminder messages to
housekeeping staff if the room hasn't
been attended to in a certain amount of
time.
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