Atlas.Freshdesk 2022

Freshdesk is a highly efficient assistance desk platform…Atlas.Freshdesk… Beginning at simply $15 per user each month, this Editors’ Option recipient has just about whatever a small to midsize business (SMB) requires to get a better manage on dealing with ticket products as they appear in the system, with the added bonus offer of a complimentary version so you can try its features before starting with among its 4 paid strategies.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are focused on business assistance desks serving internal consumers (with an eye towards change management and other elements of the ITIL structure), Freshdesk is focused on processing service tickets from external consumers while providing agents with details and resources in an easy-to-find and fast manner. Other items in this category consist of Cayzu and Zendesk Assistance as well as our Editors’ Option winner HappyFox.

What is freshdesk software?

time last informed concern status you can likewise click on this link and on the left top my open and pending tickets my past due tickets open tickets in my groups urgent and high concern tickets and now you have like views here on all unresolved new and my open tickets tickets i raised tickets i’m viewing right on the ideal side you’re gon na see filters that you can include like which representative you wish to filter groups or sales product management created when resolution do you purchase past due today tomorrow next 8 hours next 4 hours first action dubai today tomorrow again ability none status open pending willpower close so i can click willpower and no tickets here open i see that these are open it needs to be fixed closed and so on priority so let’s state i wish to see just hi and open i’m going to see one and you can truly quickly change and classifications i categorize whatever source and type if it’s a concern if it’s event source e-mail forum twitter facebook once again you can categorize by by doing this tags and business and contacts so when we have it let’s go and cancel our search here i can merely click whatever ticket i have here likewise when you would go on the top right you can click brand-new and you can create your brand-new ticket brand-new mail new contact new company after we finish the tickets we will get to this so i’m going to click click on our new ticket here and now we see so we can reply

Rates and Plans

In addition to the complimentary plan (Sprout), Freshdesk is available in four paid editions: Blossom, Garden, Estate, and Forest. Sprout is complimentary for limitless representatives who can handle tickets submitted through phone (through combination with Freshcaller), email, or social networks (Twitter and facebook). It includes basic automation features and access to both a public and internal knowledge base.

For $15 per representative each month, Bloom includes accident detection and traffic police officer performance (avoiding several representatives reacting on the exact same ticket, or a representative reacting without seeing upgraded ticket info); advanced automation and workflow functions; customized ticket views; basic shanty town management; and integrations through the app gallery.

Garden, priced at $29 per representative monthly, includes time tracking, ticket templates, client complete satisfaction surveys, canned forms, and escalation e-mails for SLA violations, in addition to client journey and customer 360 (tools which let you see within the context of a ticket which knowledge base posts the consumer has viewed, or information about the customer captured in previous tickets). Estate is $49 per representative monthly. It supports personalized customer-satisfaction studies, advanced ticket project methods (round-robin and load-balanced), shared ticket ownership, multiple run-down neighborhood policies, dynamic ticket types, assistance for multiple items, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Finally, Forest provides sophisticated functions such as HIPAA compliance and IP whitelists for both consumers and representatives for $109 per agent per month. All rates levels likewise have access to mobile apps for iOS and Android.

Freshdesk is a bit more affordable than HappyFox, which provides feature-rich strategies varying from $29 to $89 per representative per month. Zoho Desk takes the cake in terms of affordability, with a totally free plan for up to three plans plus representatives priced at $12 and $25 per representative per month. Atlas.Freshdesk

Interface and Unique Features

When you first log into Freshdesk, you’ll observe a long, left-hand rail menu in an inviting blue-gray color. Here you’ll find access to your dashboard, contacts, business and tickets, social media network setup, knowledge base, user forums, reports, and any other modules your administrator sets up later (such as gamification).

freshdesk desktop app Atlas.Freshdesk

The main window is your reporting dashboard, which is filterable by items and working groups such as item management or sales. Within the dashboard, you’ll have the ability to see the number of unresolved tickets, past due tickets, tickets due today, amount to open tickets, tickets on hold, and unassigned tickets, to name a few metrics. You’ll also receive a quick view of today’s trends in a clickable chart that lets you drill down into particular metrics such as typical action. Dashboards are personalized with widgets that range from score cards and bar charts to client fulfillment statistics and pattern information for SLA compliance. Each widget type can be tailored based upon classification, group, or status where applicable.

 

ey there people my name is marcus and in this video i’m going to show a simple way how you can use freshdesk the first thing you wish to do is just simply click on link download description to get on this site when you’ll do it then click register on the top right or go to rates and click a totally free trial of what you want to in fact attempt begin totally free trial i will include here my first name surname email my company and my phone number and i will click sign up for complimentary now just wait up until everything loads and first we got an introduction video of the ceo you can skip it or you can view it that’s completely up to you and let’s fast get going when you’re going to be here you can initially

update your account information with your given name last name email contact number and stone as a business you can trigger your account so i’m not going to do that yet only since you know what to do it will you will get email you’ve got alert on your e-mail and you can simply send it like activation if it does not come personalize your purses you can likewise change the logo background menu background or change the logo and then choose your incredibly channels like what kind of channels you’re going to have let’s state that you want to have also phone and chat and you can simply upgrade it establish your support e-mail here you can simply include and have your supported email see what your assistance will appear like with freshdesk linker assistance mail box without distributing your existing extremely workflow to get a copy of all your e-mails in your help desk so that’s what you can do and then you can invite employee let’s say that you want to welcome uh someone who’s going to offer the tickets so to go even more initially you’re going to see control panel in control panel you’re.

options new post oh how to solved orders what you require to do is to be all set and calm and i will just include like long list of likewise like you can truly select with order list and mess around how much as you want uh templates you can even select that insert template like effect your how to design template see uh so you see how to fix orders and i can do it based on this then you got folder frequently asked question just are getting going or you can develop a brand-new folder modify for name orders description this is folder or orders pick the classification basic noticeable 2 all users or this article’s alpha that could by hand conserve and voila we got a new folder therefore this is basically it you can save it and now i would pertain to options and this would be my draft and i can merely like add it then and use it with tickets so this is really terrific what you can really do and now you can see it right here when you click a ticket you can go on ideal listed below and you can hand responses or you can go suggested services and the service is right now in draft however right now you would see it right here can responses. Atlas.Freshdesk

Atlas.Freshdesk 2022

Freshdesk is an extremely efficient help desk platform…Atlas.Freshdesk… Beginning at just $15 per user per month, this Editors’ Option recipient has practically everything a little to midsize company (SMB) requires to get a much better handle on fixing ticket items as they appear in the system, with the included reward of a totally free version so you can try its features before starting with one of its 4 paid strategies.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are aimed at business aid desks serving internal consumers (with an eye toward change management and other components of the ITIL framework), Freshdesk is concentrated on processing service tickets from external consumers while supplying representatives with information and resources in an easy-to-find and fast way. Other products in this category include Cayzu and Zendesk Assistance in addition to our Editors’ Choice winner HappyFox.

What is freshdesk software?

time last alerted concern status you can also click on this link and on the left leading my open and pending tickets my overdue tickets open tickets in my groups immediate and high priority tickets and now you have like views here on all unsolved brand-new and my open tickets tickets i raised tickets i’m seeing right on the best side you’re gon na see filters that you can include like which agent you wish to filter groups or sales item management developed when resolution do you buy past due today tomorrow next 8 hours next 4 hours first reaction dubai today tomorrow once again ability none status open pending resolve close so i can click willpower and no tickets here open i see that these are open it needs to be solved closed and so on top priority so let’s say i wish to see only hi and open i’m going to see one and you can actually easily switch and categories i categorize whatever source and type if it’s a concern if it’s event source e-mail forum twitter facebook once again you can categorize by this way tags and companies and contacts so when we have it let’s go and cancel our search here i can just click on whatever ticket i have here likewise when you would go on the top right you can click brand-new and you can produce your brand-new ticket new mail brand-new contact new business after we finish the tickets we will get to this so i’m going to click click our brand-new ticket here and now we see so we can reply

Pricing and Plans

In addition to the totally free plan (Sprout), Freshdesk can be found in four paid editions: Bloom, Garden, Estate, and Forest. Grow is free for unrestricted representatives who can handle tickets sent via phone (through integration with Freshcaller), email, or social networks (Facebook and Twitter). It consists of standard automation functions and access to both an internal and public knowledge base.

For $15 per agent each month, Blossom includes crash detection and traffic police performance (preventing multiple representatives reacting on the same ticket, or a representative reacting without seeing updated ticket information); advanced automation and workflow functions; custom-made ticket views; standard SLA management; and combinations through the app gallery.

Garden, priced at $29 per representative monthly, adds time tracking, ticket templates, consumer fulfillment surveys, canned types, and escalation e-mails for SLA offenses, as well as client journey and client 360 (tools which let you see within the context of a ticket which knowledge base posts the customer has seen, or information about the customer captured in previous tickets). Estate is $49 per agent each month. It supports tailored customer-satisfaction studies, advanced ticket task methods (round-robin and load-balanced), shared ticket ownership, multiple SLA policies, dynamic ticket forms, support for multiple items, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Forest provides advanced features such as HIPAA compliance and IP whitelists for both clients and agents for $109 per agent per month. All rates levels also have access to mobile apps for iOS and Android.

Freshdesk is a bit more affordable than HappyFox, which provides feature-rich plans varying from $29 to $89 per representative monthly. Sadly, HappyFox doesn’t have a complimentary plan, so you’ll need to make your purchase choice based on its complimentary trial (which you can get only after booking a 30-minute demo). Cayzu’s inexpensive strategies start at $4 and peak at $39 per agent monthly. Zoho Desk takes the cake in terms of cost, with a free plan for up to 3 representatives plus plans priced at $12 and $25 per representative monthly. Atlas.Freshdesk

User Interface and Unique Features

When you first log into Freshdesk, you’ll observe a long, left-hand rail menu in a welcoming blue-gray color. Here you’ll find access to your dashboard, business, tickets and contacts, social network setup, knowledge base, user forums, reports, and any other modules your administrator sets up later (such as gamification).

freshdesk desktop app Atlas.Freshdesk

Within the control panel, you’ll be able to see the number of unsettled tickets, overdue tickets, tickets due today, total open tickets, tickets on hold, and unassigned tickets, among other metrics. Control panels are personalized with widgets that range from rating cards and bar charts to client satisfaction data and trend data for SLA compliance.

 

Ey there people my name is marcus and in this video i’m going to reveal an easy way how you can utilize freshdesk the first thing you desire to do is just simply click on link download description to get on this site when you’ll do it then click sign up on the leading right or go to rates and click a complimentary trial of what you desire to actually attempt start free trial i will add here my first name last name email my company and my phone number and i will click sign up for free now just wait up until whatever loads and initially we got an introduction video of the ceo you can skip it or you can view it that’s entirely up to you and let’s fast get started when you’re going to be here you can

update your account information with your given name last name e-mail contact number and stone as a business you can activate your account so i’m not going to do that yet only because you understand what to do it will you will get email you have actually got notification on your email and you can simply send it like activation if it doesn’t come customize your bags you can also change the logo design background menu background or alter the logo design and after that select your incredibly channels like what sort of channels you’re going to have let’s say that you want to have also phone and chat and you can just upgrade it establish your assistance email here you can merely add and have your supported email see what your assistance will appear like with freshdesk linker support mail box without distributing your existing super workflow to receive a copy of all your emails in your assistance desk so that’s what you can do and after that you can invite team members let’s say that you want to welcome uh someone who’s going to offer the tickets so to go even more initially you’re visiting control panel in control panel you’re.

options brand-new article oh how to fixed orders what you need to do is to be all set and calm and i will simply add like long list of also like you can truly select with order list and mess around how much as you want uh design templates you can even select that insert design template like effect your how to design template see uh so you see how to solve orders and i can do it based upon this then you got folder frequently asked question simply are beginning or you can produce a brand-new folder edit for name orders description this is folder or orders select the classification basic visible 2 all users or this article’s alpha that could by hand conserve and voila we got a new folder and so this is basically it you can save it and now i would pertain to services and this would be my draft and i can just like include it then and use it with tickets so this is actually great what you can really do and now you can see it right here when you click a ticket you can go on best below and you can hand reactions or you can go recommended solutions and the option is right now in draft but right now you would see it right here can responses. Atlas.Freshdesk

Atlas Freshdesk 2022

Freshdesk is an extremely efficient help desk platform…Atlas Freshdesk… Starting at simply $15 per user monthly, this Editors’ Choice recipient has practically whatever a little to midsize service (SMB) requires to get a much better handle on fixing ticket items as they appear in the system, with the added bonus offer of a free version so you can try its functions prior to starting with among its 4 paid plans.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are aimed at enterprise assistance desks serving internal consumers (with an eye towards modification management and other components of the ITIL structure), Freshdesk is concentrated on processing service tickets from external clients while providing representatives with information and resources in an easy-to-find and fast manner. Other items in this classification consist of Cayzu and Zendesk Assistance as well as our Editors’ Choice winner HappyFox.

What is freshdesk software?

time last notified top priority status you can also click on this link and on the left leading my pending and open tickets my overdue tickets open tickets in my groups immediate and high concern tickets and now you have like views here on all unsolved brand-new and my open tickets tickets i raised tickets i’m viewing right on the best side you’re gon na see filters that you can add like which representative you wish to filter groups or sales product management developed when resolution do you purchase past due today tomorrow next 8 hours next 4 hours first action dubai today tomorrow again ability none status open pending resolve close so i can click resolve and no tickets here open i see that these are open it requires to be resolved closed etc top priority so let’s say i want to see only hi and open i’m going to see one and you can really easily switch and classifications i categorize everything source and type if it’s a question if it’s incident source e-mail forum twitter facebook again you can categorize by in this manner tags and companies and contacts so when we have it let’s go and cancel our search here i can simply click on whatever ticket i have here likewise when you would go on the top right you can click brand-new and you can develop your brand-new ticket new mail new contact brand-new company after we finish the tickets we will get to this so i’m going to click click on our new ticket here and now we see so we can reply

Rates and Strategies

Together with the free strategy (Sprout), Freshdesk is available in 4 paid editions: Bloom, Garden, Estate, and Forest. Grow is complimentary for unrestricted representatives who can manage tickets sent via phone (through integration with Freshcaller), e-mail, or social media (Twitter and facebook). It includes standard automation functions and access to both a public and internal knowledge base.

For $15 per agent per month, Bloom adds crash detection and traffic cop performance (avoiding numerous representatives reacting on the same ticket, or an agent reacting without seeing upgraded ticket information); more advanced automation and workflow features; custom-made ticket views; fundamental run-down neighborhood management; and combinations through the app gallery.

Garden, priced at $29 per agent each month, adds time tracking, ticket templates, client satisfaction studies, canned forms, and escalation emails for run-down neighborhood violations, as well as consumer journey and consumer 360 (tools which let you see within the context of a ticket which knowledge base articles the customer has seen, or info about the customer caught in previous tickets). Estate is $49 per agent per month. It supports customized customer-satisfaction studies, advanced ticket assignment methods (round-robin and load-balanced), shared ticket ownership, several run-down neighborhood policies, vibrant ticket forms, support for numerous products, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Lastly, Forest provides innovative features such as HIPAA compliance and IP whitelists for both customers and agents for $109 per agent each month. All prices levels also have access to mobile apps for iOS and Android.

Freshdesk is a bit less expensive than HappyFox, which provides feature-rich strategies ranging from $29 to $89 per agent per month. Zoho Desk takes the cake in terms of cost, with a totally free plan for up to three strategies plus representatives priced at $12 and $25 per agent per month. Atlas Freshdesk

Interface and Special Features

When you first log into Freshdesk, you’ll see a long, left-hand rail menu in an inviting blue-gray color. Here you’ll find access to your dashboard, tickets, companies and contacts, social media network setup, knowledge base, user online forums, reports, and any other modules your administrator establishes later (such as gamification).

freshdesk desktop app Atlas Freshdesk

The primary window is your reporting dashboard, which is filterable by items and working groups such as item management or sales. Within the control panel, you’ll have the ability to see the variety of unsolved tickets, overdue tickets, tickets due today, total open tickets, tickets on hold, and unassigned tickets, to name a few metrics. You’ll also receive a fast view of today’s trends in a clickable chart that lets you drill down into particular metrics such as average action. Control panels are personalized with widgets that vary from score cards and bar charts to customer complete satisfaction data and pattern data for SLA compliance. Each widget type can be personalized based upon group, category, or status where appropriate.

 

ey there people my name is marcus and in this video i’m going to show a basic way how you can use freshdesk the first thing you want to do is just merely click on link download description to get on this website when you’ll do it then click register on the leading right or go to prices and click a totally free trial of what you want to in fact try begin totally free trial i will include here my given name surname email my company and my phone number and i will click register for free now simply wait till everything loads and initially we got an intro video of the ceo you can skip it or you can watch it that’s entirely up to you and let’s quick start when you’re going to be here you can initially

upgrade your account details with your first name surname email contact number and stone as a company you can activate your account so i’m not going to do that yet just since you know what to do it will you will get email you have actually got notification on your e-mail and you can merely send it like activation if it does not come personalize your bags you can likewise alter the logo background menu background or alter the logo design and after that select your very channels like what kind of channels you’re going to have let’s state that you wish to have also phone and chat and you can merely upgrade it set up your support e-mail here you can simply add and have your supported email see what your support will look like with freshdesk linker assistance mail box without distributing your existing very workflow to get a copy of all your e-mails in your aid desk so that’s what you can do and after that you can invite team members let’s state that you wish to invite uh somebody who’s going to offer the tickets so to go further initially you’re going to see control panel in dashboard you’re.

options brand-new article oh how to solved orders what you require to do is to be ready and calm and i will just include like long list of also like you can really select with order list and mess around just how much as you want uh design templates you can even select that insert template like effect your how to design template see uh so you see how to solve orders and i can do it based upon this then you got folder faq just are beginning or you can produce a brand-new folder modify for name orders description this is folder or orders pick the classification basic noticeable 2 all users or this article’s alpha that could by hand conserve and voila we got a new folder therefore this is basically it you can wait and now i would concern services and this would be my draft and i can simply like add it then and utilize it with tickets so this is truly fantastic what you can really do and now you can see it right here when you click on a ticket you can go on ideal listed below and you can hand actions or you can go recommended services and the service is right now in draft but right now you would see it right here can reactions. Atlas Freshdesk

Atlas Freshdesk 2022

Freshdesk is a highly effective help desk platform…Atlas Freshdesk… Beginning at simply $15 per user per month, this Editors’ Option recipient has practically whatever a small to midsize company (SMB) needs to get a much better manage on resolving ticket products as they appear in the system, with the included perk of a free variation so you can attempt its functions before starting with one of its four paid strategies.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are targeted at business aid desks serving internal consumers (with an eye towards modification management and other elements of the ITIL structure), Freshdesk is concentrated on processing service tickets from external consumers while providing agents with information and resources in an easy-to-find and quick manner. Other items in this category include Cayzu and Zendesk Support as well as our Editors’ Option winner HappyFox.

What is freshdesk software?

time last notified concern status you can likewise click here and on the left top my open and pending tickets my overdue tickets open tickets in my groups immediate and high concern tickets and now you have like views here on all unsettled new and my open tickets tickets i raised tickets i’m watching right on the right side you’re gon na see filters that you can add like which representative you wish to filter groups or sales product management developed when resolution do you buy past due today tomorrow next 8 hours next 4 hours first action dubai today tomorrow again skill none status open pending resolve close so i can click willpower and no tickets here open i see that these are open it requires to be resolved closed etc priority so let’s say i want to see just hi and open i’m going to see one and you can really quickly change and categories i categorize everything source and type if it’s a concern if it’s event source e-mail online forum twitter facebook again you can classify by this way tags and business and contacts so when we have it let’s go and cancel our search here i can merely click whatever ticket i have here also when you would go on the leading right you can click brand-new and you can develop your brand-new ticket brand-new mail new contact brand-new business after we finish the tickets we will get to this so i’m going to click click our new ticket here and now we see so we can reply

Pricing and Strategies

Together with the complimentary plan (Sprout), Freshdesk comes in 4 paid editions: Blossom, Garden, Estate, and Forest. Sprout is free for limitless agents who can manage tickets sent by means of phone (through combination with Freshcaller), e-mail, or social networks (Facebook and Twitter). It includes basic automation functions and access to both a public and internal knowledge base.

For $15 per agent each month, Bloom adds crash detection and traffic police functionality (preventing multiple agents responding on the exact same ticket, or an agent reacting without seeing updated ticket details); more advanced automation and workflow features; customized ticket views; fundamental run-down neighborhood management; and combinations through the app gallery.

Garden, priced at $29 per representative each month, includes time tracking, ticket design templates, consumer satisfaction surveys, canned kinds, and escalation emails for SLA infractions, in addition to consumer journey and consumer 360 (tools which let you see within the context of a ticket which knowledge base articles the client has viewed, or info about the consumer caught in previous tickets). Estate is $49 per representative each month. It supports tailored customer-satisfaction surveys, advanced ticket assignment techniques (round-robin and load-balanced), shared ticket ownership, several shanty town policies, dynamic ticket forms, assistance for multiple products, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Forest delivers sophisticated features such as HIPAA compliance and IP whitelists for both consumers and representatives for $109 per agent per month. All pricing levels also have access to mobile apps for iOS and Android.

Freshdesk is a bit cheaper than HappyFox, which uses feature-rich plans ranging from $29 to $89 per representative monthly. HappyFox does not have a complimentary plan, so you’ll require to make your purchase choice based on its totally free trial (which you can get just after booking a 30-minute demo). Cayzu’s cost effective strategies start at $4 and peak at $39 per representative monthly. Zoho Desk takes the cake in terms of price, with a free prepare for up to three representatives plus strategies priced at $12 and $25 per agent per month. Atlas Freshdesk

User Interface and Special Features

When you initially log into Freshdesk, you’ll discover a long, left-hand rail menu in an inviting blue-gray color. Here you’ll discover access to your control panel, business, contacts and tickets, social network setup, knowledge base, user forums, reports, and any other modules your administrator establishes later (such as gamification).

freshdesk desktop app Atlas Freshdesk

The main window is your reporting dashboard, which is filterable by products and working groups such as item management or sales. Within the control panel, you’ll have the ability to see the variety of unsolved tickets, overdue tickets, tickets due today, total open tickets, tickets on hold, and unassigned tickets, to name a few metrics. You’ll likewise get a fast view these days’s patterns in a clickable graph that lets you drill down into specific metrics such as average action. Control panels are adjustable with widgets that range from rating cards and bar charts to customer complete satisfaction data and trend information for SLA compliance. Each widget type can be customized based upon classification, status, or group where suitable.

 

ey there people my name is marcus and in this video i’m going to reveal an easy method how you can use freshdesk the first thing you wish to do is just merely click link download description to get on this site when you’ll do it then click sign up on the leading right or go to pricing and click a totally free trial of what you want to actually attempt start complimentary trial i will add here my first name last name email my company and my phone number and i will click register for free now just wait till whatever loads and initially we got an introduction video of the ceo you can avoid it or you can view it that’s completely approximately you and let’s fast get going when you’re going to be here you can initially

upgrade your account details with your given name surname e-mail contact number and stone as a business you can activate your account so i’m not going to do that yet only since you understand what to do it will you will get email you have actually got notification on your email and you can simply send it like activation if it doesn’t come individualize your purses you can also alter the logo background menu background or alter the logo and after that pick your super channels like what sort of channels you’re going to have let’s state that you wish to have also phone and chat and you can simply upgrade it set up your assistance email here you can simply include and have your supported e-mail see what your support will look like with freshdesk linker support mailbox without dispersing your existing extremely workflow to get a copy of all your emails in your aid desk so that’s what you can do and after that you can welcome team members let’s state that you wish to invite uh someone who’s going to offer the tickets so to go further initially you’re going to see dashboard in dashboard you’re.

solutions brand-new post oh how to resolved orders what you need to do is to be calm and all set and i will just add like long list of likewise like you can truly select with order list and mess around just how much as you want uh design templates you can even select that insert design template like result your how to template see uh so you see how to resolve orders and i can do it based upon this then you got folder frequently asked question simply are beginning or you can create a new folder modify for name orders description this is folder or orders pick the classification basic visible 2 all users or this short article’s alpha that might by hand save and voila we got a brand-new folder and so this is basically it you can wait and now i would pertain to options and this would be my draft and i can merely like include it then and use it with tickets so this is actually terrific what you can actually do and now you can see it right here when you click a ticket you can go on ideal listed below and you can hand actions or you can go suggested options and the service is right now in draft however right now you would see it right here can responses. Atlas Freshdesk