Freshdesk-api Npm 2022

Freshdesk is a highly reliable assistance desk platform…Freshdesk-api Npm… Beginning at simply $15 per user per month, this Editors’ Option recipient has almost whatever a small to midsize service (SMB) requires to get a much better deal with on solving ticket items as they appear in the system, with the included bonus of a free version so you can try its features before taking the plunge with among its four paid strategies.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are aimed at business help desks serving internal clients (with an eye toward change management and other components of the ITIL framework), Freshdesk is concentrated on processing service tickets from external consumers while offering representatives with info and resources in an easy-to-find and speedy manner. Other items in this classification include Cayzu and Zendesk Assistance as well as our Editors’ Option winner HappyFox.

What is freshdesk software?

time last notified priority status you can also click here and on the left leading my pending and open tickets my past due tickets open tickets in my groups immediate and high priority tickets and now you have like views here on all unsettled brand-new and my open tickets tickets i raised tickets i’m watching right on the right side you’re gon na see filters that you can include like which representative you wish to filter groups or sales product management developed when resolution do you buy past due today tomorrow next 8 hours next 4 hours very first action dubai today tomorrow once again ability none status open pending willpower close so i can click resolve and no tickets here open i see that these are open it requires to be resolved closed and so on top priority so let’s state i wish to see only hi and open i’m going to see one and you can really easily switch and categories i categorize everything source and type if it’s a question if it’s occurrence source e-mail forum twitter facebook again you can categorize by by doing this tags and business and contacts so when we have it let’s go and cancel our search here i can simply click whatever ticket i have here also when you would go on the top right you can click new and you can develop your new ticket new mail brand-new contact new business after we complete the tickets we will get to this so i’m going to click click on our new ticket here and now we see so we can respond

Pricing and Plans

In addition to the free strategy (Sprout), Freshdesk is available in 4 paid editions: Bloom, Garden, Estate, and Forest. Grow is free for unlimited representatives who can manage tickets submitted through phone (through combination with Freshcaller), e-mail, or social networks (Facebook and Twitter). It includes fundamental automation functions and access to both an internal and public knowledge base.

For $15 per agent monthly, Blossom includes collision detection and traffic police performance (avoiding multiple agents reacting on the exact same ticket, or an agent responding without seeing updated ticket details); advanced automation and workflow functions; custom ticket views; standard SLA management; and combinations through the app gallery.

Garden, priced at $29 per representative per month, includes time tracking, ticket design templates, client satisfaction surveys, canned forms, and escalation emails for run-down neighborhood offenses, as well as client journey and client 360 (tools which let you see within the context of a ticket which knowledge base posts the customer has actually seen, or info about the consumer caught in previous tickets). Estate is $49 per representative per month. It supports personalized customer-satisfaction studies, advanced ticket assignment approaches (round-robin and load-balanced), shared ticket ownership, numerous SLA policies, vibrant ticket kinds, assistance for numerous items, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Forest delivers innovative functions such as HIPAA compliance and IP whitelists for both consumers and agents for $109 per agent per month. All prices levels likewise have access to mobile apps for iOS and Android.

Freshdesk is a bit cheaper than HappyFox, which provides feature-rich strategies varying from $29 to $89 per representative per month. Zoho Desk takes the cake in terms of price, with a complimentary strategy for up to three strategies plus agents priced at $12 and $25 per agent per month. Freshdesk-api Npm

Interface and Distinct Features

When you first log into Freshdesk, you’ll discover a long, left-hand rail menu in an inviting blue-gray color. Here you’ll find access to your control panel, business, tickets and contacts, social media network setup, knowledge base, user online forums, reports, and any other modules your administrator sets up later on (such as gamification).

freshdesk desktop app Freshdesk-api Npm

The primary window is your reporting dashboard, which is filterable by items and working groups such as product management or sales. Within the control panel, you’ll be able to see the number of unsolved tickets, overdue tickets, tickets due today, total open tickets, tickets on hold, and unassigned tickets, among other metrics. You’ll also receive a quick view these days’s trends in a clickable graph that lets you drill down into specific metrics such as average action. Dashboards are adjustable with widgets that range from score cards and bar charts to client complete satisfaction stats and pattern information for SLA compliance. Each widget type can be customized based on group, status, or classification where applicable.

 

ey there people my name is marcus and in this video i’m going to reveal an easy method how you can use freshdesk the first thing you want to do is just merely click on link download description to get on this site when you’ll do it then click register on the top right or go to rates and click a complimentary trial of what you want to really attempt begin free trial i will include here my given name surname email my company and my telephone number and i will click register for totally free now just wait till everything loads and first we got an introduction video of the ceo you can avoid it or you can enjoy it that’s totally up to you and let’s quick start when you’re going to be here you can first

upgrade your account details with your first name last name email phone number and stone as a company you can activate your account so i’m not going to do that yet only due to the fact that you understand what to do it will you will get email you’ve got alert on your e-mail and you can simply send it like activation if it does not come personalize your purses you can likewise alter the logo design background menu background or alter the logo design and after that choose your incredibly channels like what kind of channels you’re going to have let’s state that you wish to have likewise phone and chat and you can merely upgrade it set up your assistance email here you can just include and have your supported e-mail see what your support will appear like with freshdesk linker assistance mailbox without dispersing your existing super workflow to receive a copy of all your e-mails in your assistance desk so that’s what you can do and after that you can invite team members let’s say that you want to invite uh someone who’s going to sell the tickets so to go further initially you’re visiting dashboard in dashboard you’re.

services new article oh how to resolved orders what you need to do is to be calm and prepared and i will simply include like long list of also like you can truly choose with order list and play around how much as you want uh design templates you can even pick that insert template like impact your how to design template see uh so you see how to fix orders and i can do it based on this then you got folder frequently asked question simply are beginning or you can develop a new folder modify for name orders description this is folder or orders select the classification basic noticeable 2 all users or this article’s alpha that might manually save and voila we got a brand-new folder and so this is basically it you can save it and now i would concern options and this would be my draft and i can just like add it then and use it with tickets so this is really fantastic what you can really do and now you can see it right here when you click on a ticket you can go on best below and you can hand actions or you can go recommended options and the service is right now in draft but today you would see it right here can actions. Freshdesk-api Npm

Freshdesk Api Npm 2022

Freshdesk is an extremely efficient aid desk platform…Freshdesk Api Npm… Starting at just $15 per user each month, this Editors’ Option recipient has practically whatever a small to midsize service (SMB) needs to get a better deal with on dealing with ticket items as they appear in the system, with the included bonus offer of a free variation so you can attempt its functions prior to starting with one of its four paid plans.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are aimed at business aid desks serving internal clients (with an eye towards change management and other elements of the ITIL structure), Freshdesk is concentrated on processing service tickets from external clients while offering representatives with info and resources in a speedy and easy-to-find way. Other products in this classification consist of Cayzu and Zendesk Support as well as our Editors’ Choice winner HappyFox.

What is freshdesk software?

time last notified concern status you can also click here and on the left top my pending and open tickets my overdue tickets open tickets in my groups urgent and high top priority tickets and now you have like views here on all unsolved brand-new and my open tickets tickets i raised tickets i’m watching right on the ideal side you’re gon na see filters that you can include like which agent you wish to filter groups or sales item management developed when resolution do you purchase past due today tomorrow next 8 hours next 4 hours first response dubai today tomorrow once again skill none status open pending resolve close so i can click resolve and no tickets here open i see that these are open it needs to be fixed closed and so on priority so let’s state i want to see only hi and open i’m visiting one and you can actually quickly switch and categories i categorize everything source and type if it’s a question if it’s incident source e-mail forum twitter facebook once again you can classify by in this manner tags and companies and contacts so when we have it let’s go and cancel our search here i can simply click whatever ticket i have here also when you would go on the top right you can click brand-new and you can create your brand-new ticket brand-new mail brand-new contact new business after we end up the tickets we will get to this so i’m going to click click on our new ticket here and now we see so we can respond

Pricing and Plans

Together with the totally free strategy (Sprout), Freshdesk is available in 4 paid editions: Bloom, Garden, Estate, and Forest. Grow is complimentary for limitless agents who can manage tickets submitted through phone (through combination with Freshcaller), e-mail, or social media (Twitter and facebook). It includes basic automation functions and access to both a public and internal knowledge base.

For $15 per agent monthly, Bloom adds accident detection and traffic police functionality (avoiding several agents responding on the same ticket, or an agent reacting without seeing updated ticket information); more advanced automation and workflow functions; customized ticket views; fundamental shanty town management; and combinations through the app gallery.

Garden, priced at $29 per representative per month, includes time tracking, ticket design templates, client complete satisfaction studies, canned types, and escalation e-mails for run-down neighborhood violations, along with customer journey and consumer 360 (tools which let you see within the context of a ticket which knowledge base short articles the client has actually viewed, or details about the customer caught in previous tickets). Estate is $49 per representative each month. It supports tailored customer-satisfaction studies, advanced ticket task techniques (round-robin and load-balanced), shared ticket ownership, multiple SLA policies, vibrant ticket kinds, support for multiple items, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Forest delivers innovative functions such as HIPAA compliance and IP whitelists for both clients and agents for $109 per agent per month. All pricing levels also have access to mobile apps for iOS and Android.

Freshdesk is a bit more affordable than HappyFox, which uses feature-rich strategies ranging from $29 to $89 per representative each month. Sadly, HappyFox does not have a totally free plan, so you’ll need to make your purchase choice based upon its totally free trial (which you can get only after reserving a 30-minute demo). Cayzu’s economical strategies start at $4 and top out at $39 per representative each month. Zoho Desk takes the cake in terms of affordability, with a totally free plan for up to three representatives plus strategies priced at $12 and $25 per agent monthly. Freshdesk Api Npm

User Interface and Unique Features

When you first log into Freshdesk, you’ll discover a long, left-hand rail menu in an inviting blue-gray color. Here you’ll discover access to your control panel, business, tickets and contacts, social media network setup, knowledge base, user online forums, reports, and any other modules your administrator establishes later (such as gamification).

freshdesk desktop app Freshdesk Api Npm

Within the control panel, you’ll be able to see the number of unresolved tickets, overdue tickets, tickets due today, amount to open tickets, tickets on hold, and unassigned tickets, amongst other metrics. Dashboards are customizable with widgets that vary from score cards and bar charts to client satisfaction statistics and trend data for SLA compliance.

 

Ey there people my name is marcus and in this video i’m going to reveal a basic method how you can use freshdesk the very first thing you desire to do is just simply click on link download description to get on this website when you’ll do it then click sign up on the leading right or go to pricing and click a free trial of what you desire to in fact try start free trial i will add here my very first name last name email my business and my phone number and i will click sign up for totally free now simply wait until whatever loads and first we got an introduction video of the ceo you can avoid it or you can watch it that’s entirely up to you and let’s fast get started when you’re going to be here you can

update your account information with your given name last name email phone number and stone as a company you can trigger your account so i’m not going to do that yet only due to the fact that you understand what to do it will you will get email you’ve got notification on your email and you can just send it like activation if it does not come individualize your bags you can likewise alter the logo background menu background or change the logo and after that select your incredibly channels like what kind of channels you’re going to have let’s say that you want to have likewise phone and chat and you can just update it establish your assistance e-mail here you can merely add and have your supported email see what your support will appear like with freshdesk linker assistance mailbox without dispersing your existing incredibly workflow to receive a copy of all your e-mails in your assistance desk so that’s what you can do and then you can invite team members let’s say that you want to welcome uh somebody who’s going to sell the tickets so to go even more first you’re visiting dashboard in dashboard you’re.

solutions brand-new article oh how to fixed orders what you require to do is to be calm and prepared and i will simply include like long list of also like you can really choose with order list and mess around just how much as you desire uh templates you can even select that insert design template like effect your how to template see uh so you see how to resolve orders and i can do it based upon this then you got folder frequently asked question simply are beginning or you can develop a new folder edit for name orders description this is folder or orders choose the category general visible 2 all users or this article’s alpha that could by hand save and voila we got a brand-new folder and so this is basically it you can save it and now i would concern solutions and this would be my draft and i can merely like include it then and use it with tickets so this is actually great what you can actually do and now you can see it right here when you click on a ticket you can go on ideal listed below and you can hand actions or you can go suggested solutions and the service is right now in draft however right now you would see it right here can responses. Freshdesk Api Npm

Freshdesk Api Npm 2022

Freshdesk is an extremely reliable help desk platform…Freshdesk Api Npm… Beginning at simply $15 per user per month, this Editors’ Choice recipient has almost everything a small to midsize business (SMB) needs to get a better deal with on solving ticket products as they appear in the system, with the added bonus offer of a free version so you can try its features before starting with one of its four paid plans.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are aimed at enterprise aid desks serving internal consumers (with an eye toward modification management and other parts of the ITIL framework), Freshdesk is concentrated on processing service tickets from external consumers while supplying agents with information and resources in an easy-to-find and rapid manner. Other products in this classification consist of Cayzu and Zendesk Assistance along with our Editors’ Choice winner HappyFox.

What is freshdesk software?

time last alerted concern status you can likewise click on this link and on the left top my open and pending tickets my overdue tickets open tickets in my groups immediate and high concern tickets and now you have like views here on all unsolved new and my open tickets tickets i raised tickets i’m enjoying right on the right side you’re gon na see filters that you can add like which representative you want to filter groups or sales item management created when resolution do you purchase past due today tomorrow next 8 hours next 4 hours first reaction dubai today tomorrow once again skill none status open pending resolve close so i can click resolve and no tickets here open i see that these are open it needs to be resolved closed etc concern so let’s say i want to see only hi and open i’m visiting one and you can truly quickly change and categories i categorize whatever source and type if it’s a concern if it’s incident source email forum twitter facebook again you can classify by by doing this tags and companies and contacts so when we have it let’s go and cancel our search here i can just click whatever ticket i have here also when you would go on the top right you can click new and you can develop your brand-new ticket brand-new mail new contact new company after we complete the tickets we will get to this so i’m going to click click our new ticket here and now we see so we can reply

Prices and Plans

Along with the complimentary plan (Sprout), Freshdesk is available in 4 paid editions: Blossom, Garden, Estate, and Forest. Sprout is complimentary for unrestricted agents who can manage tickets sent via phone (through combination with Freshcaller), email, or social media (Twitter and facebook). It includes basic automation functions and access to both an internal and public knowledge base.

For $15 per representative per month, Bloom adds accident detection and traffic police functionality (preventing multiple representatives reacting on the same ticket, or a representative responding without seeing updated ticket information); more advanced automation and workflow features; custom ticket views; basic shanty town management; and integrations through the app gallery.

Garden, priced at $29 per representative monthly, adds time tracking, ticket templates, consumer complete satisfaction surveys, canned forms, and escalation e-mails for run-down neighborhood infractions, along with customer journey and customer 360 (tools which let you see within the context of a ticket which knowledge base posts the customer has viewed, or info about the customer captured in previous tickets). Estate is $49 per representative each month. It supports tailored customer-satisfaction surveys, advanced ticket task methods (round-robin and load-balanced), shared ticket ownership, multiple run-down neighborhood policies, vibrant ticket types, support for multiple products, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Lastly, Forest delivers sophisticated features such as HIPAA compliance and IP whitelists for both customers and agents for $109 per representative per month. All prices levels also have access to mobile apps for iOS and Android.

Freshdesk is a bit cheaper than HappyFox, which offers feature-rich strategies varying from $29 to $89 per agent per month. HappyFox doesn’t have a free strategy, so you’ll need to make your purchase decision based on its complimentary trial (which you can get just after reserving a 30-minute demonstration). Cayzu’s budget friendly plans start at $4 and top out at $39 per representative each month. Zoho Desk takes the cake in terms of cost, with a free prepare for as much as 3 agents plus strategies priced at $12 and $25 per representative each month. Freshdesk Api Npm

User Interface and Unique Functions

When you first log into Freshdesk, you’ll see a long, left-hand rail menu in an inviting blue-gray color. Here you’ll discover access to your dashboard, contacts, tickets and companies, social media network setup, knowledge base, user online forums, reports, and any other modules your administrator establishes later on (such as gamification).

freshdesk desktop app Freshdesk Api Npm

Within the dashboard, you’ll be able to see the number of unsolved tickets, past due tickets, tickets due today, amount to open tickets, tickets on hold, and unassigned tickets, among other metrics. Dashboards are customizable with widgets that range from rating cards and bar charts to customer complete satisfaction statistics and pattern information for SLA compliance.

 

Ey there guys my name is marcus and in this video i’m going to show a basic method how you can utilize freshdesk the first thing you desire to do is just simply click on link download description to get on this website when you’ll do it then click sign up on the top right or go to prices and click a complimentary trial of what you desire to really try begin free trial i will add here my first name last name email my business and my phone number and i will click sign up for free now just wait until whatever loads and first we got an introduction video of the ceo you can skip it or you can see it that’s entirely up to you and let’s quick get begun when you’re going to be here you can

update your account information with your given name last name e-mail telephone number and stone as a company you can trigger your account so i’m not going to do that yet only due to the fact that you know what to do it will you will get email you’ve got notification on your email and you can just send it like activation if it doesn’t come customize your handbags you can likewise change the logo background menu background or alter the logo and after that select your super channels like what kind of channels you’re going to have let’s say that you want to have also phone and chat and you can just upgrade it establish your assistance email here you can just include and have your supported email see what your support will look like with freshdesk linker assistance mail box without distributing your existing extremely workflow to get a copy of all your emails in your assistance desk so that’s what you can do and after that you can welcome staff member let’s state that you want to invite uh somebody who’s going to sell the tickets so to go even more first you’re visiting dashboard in control panel you’re.

options new article oh how to fixed orders what you require to do is to be all set and calm and i will just include like long list of likewise like you can truly choose with order list and mess around how much as you want uh templates you can even pick that insert design template like impact your how to design template see uh so you see how to solve orders and i can do it based upon this then you got folder faq just are starting or you can create a new folder edit for name orders description this is folder or orders pick the category basic visible 2 all users or this short article’s alpha that could by hand conserve and voila we got a new folder therefore this is basically it you can save it and now i would come to solutions and this would be my draft and i can just like include it then and use it with tickets so this is actually great what you can really do and now you can see it right here when you click on a ticket you can go on ideal listed below and you can hand responses or you can go suggested options and the service is right now in draft but today you would see it right here can actions. Freshdesk Api Npm

Freshdesk-api Npm 2022

Freshdesk is an extremely reliable help desk platform…Freshdesk-api Npm… Beginning at simply $15 per user per month, this Editors’ Option recipient has almost whatever a small to midsize service (SMB) requires to get a better deal with on dealing with ticket products as they appear in the system, with the added bonus offer of a free variation so you can try its functions prior to taking the plunge with one of its 4 paid plans.

Unlike tools such as Freshservice and ManageEngine ServiceDesk Plus, which are focused on enterprise assistance desks serving internal consumers (with an eye towards change management and other parts of the ITIL structure), Freshdesk is concentrated on processing service tickets from external customers while supplying agents with info and resources in a quick and easy-to-find way. Other products in this classification consist of Cayzu and Zendesk Support along with our Editors’ Option winner HappyFox.

What is freshdesk software?

time last informed priority status you can also click on this link and on the left top my pending and open tickets my past due tickets open tickets in my groups immediate and high concern tickets and now you have like views here on all unsolved new and my open tickets tickets i raised tickets i’m viewing right on the best side you’re gon na see filters that you can include like which representative you want to filter groups or sales item management developed when resolution do you purchase overdue today tomorrow next 8 hours next 4 hours very first action dubai today tomorrow again ability none status open pending willpower close so i can click resolve and no tickets here open i see that these are open it needs to be solved closed etc top priority so let’s state i wish to see just hi and open i’m visiting one and you can truly quickly switch and categories i categorize whatever source and type if it’s a concern if it’s event source email online forum twitter facebook once again you can categorize by by doing this tags and companies and contacts so when we have it let’s go and cancel our search here i can just click whatever ticket i have here also when you would go on the leading right you can click brand-new and you can create your new ticket brand-new mail brand-new contact brand-new business after we end up the tickets we will get to this so i’m going to click click on our new ticket here and now we see so we can respond

Pricing and Plans

In addition to the totally free strategy (Sprout), Freshdesk comes in 4 paid editions: Blossom, Garden, Estate, and Forest. Grow is complimentary for unrestricted agents who can manage tickets submitted through phone (through combination with Freshcaller), e-mail, or social networks (Facebook and Twitter). It consists of standard automation features and access to both a public and internal knowledge base.

For $15 per agent each month, Blossom includes accident detection and traffic police functionality (avoiding several agents reacting on the same ticket, or a representative responding without seeing updated ticket info); advanced automation and workflow features; custom-made ticket views; standard run-down neighborhood management; and combinations through the app gallery.

Garden, priced at $29 per agent each month, includes time tracking, ticket templates, consumer fulfillment surveys, canned forms, and escalation emails for SLA infractions, along with customer journey and customer 360 (tools which let you see within the context of a ticket which knowledge base articles the consumer has actually viewed, or information about the customer caught in previous tickets). Estate is $49 per representative each month. It supports personalized customer-satisfaction surveys, advanced ticket task methods (round-robin and load-balanced), shared ticket ownership, several run-down neighborhood policies, vibrant ticket kinds, support for numerous products, and Freddy (Freshdesk’s AI engine).

Is Freshworks the same as freshdesk?

Forest delivers innovative functions such as HIPAA compliance and IP whitelists for both customers and representatives for $109 per representative per month. All rates levels likewise have access to mobile apps for iOS and Android.

Freshdesk is a bit cheaper than HappyFox, which provides feature-rich plans varying from $29 to $89 per representative monthly. Unfortunately, HappyFox doesn’t have a complimentary plan, so you’ll require to make your purchase decision based upon its totally free trial (which you can get only after reserving a 30-minute demonstration). Cayzu’s budget friendly strategies start at $4 and top out at $39 per representative monthly. Zoho Desk takes the cake in terms of cost, with a free plan for approximately 3 plans plus agents priced at $12 and $25 per representative each month. Freshdesk-api Npm

Interface and Distinct Features

When you initially log into Freshdesk, you’ll discover a long, left-hand rail menu in a welcoming blue-gray color. Here you’ll discover access to your dashboard, companies, contacts and tickets, social media setup, knowledge base, user forums, reports, and any other modules your administrator sets up later on (such as gamification).

freshdesk desktop app Freshdesk-api Npm

Within the dashboard, you’ll be able to see the number of unsettled tickets, past due tickets, tickets due today, total open tickets, tickets on hold, and unassigned tickets, among other metrics. Control panels are personalized with widgets that range from rating cards and bar charts to customer complete satisfaction data and pattern information for SLA compliance.

 

ey there people my name is marcus and in this video i’m going to reveal a simple way how you can utilize freshdesk the first thing you want to do is just simply click link download description to get on this site when you’ll do it then click register on the top right or go to rates and click a free trial of what you want to actually try start free trial i will include here my first name last name email my company and my contact number and i will click sign up for totally free now just wait until everything loads and initially we got an introduction video of the ceo you can avoid it or you can see it that’s entirely up to you and let’s quick start when you’re going to be here you can first

upgrade your account information with your given name last name email phone number and stone as a company you can trigger your account so i’m not going to do that yet only since you understand what to do it will you will get email you have actually got notification on your email and you can just send it like activation if it does not come individualize your purses you can likewise alter the logo background menu background or change the logo design and after that select your incredibly channels like what sort of channels you’re going to have let’s state that you wish to have also phone and chat and you can just upgrade it establish your assistance e-mail here you can simply include and have your supported email see what your assistance will look like with freshdesk linker assistance mail box without dispersing your existing very workflow to get a copy of all your e-mails in your help desk so that’s what you can do and then you can welcome team members let’s say that you want to invite uh somebody who’s going to sell the tickets so to go even more initially you’re going to see dashboard in control panel you’re.

solutions brand-new article oh how to solved orders what you need to do is to be all set and calm and i will simply include like long list of also like you can really pick with order list and mess around how much as you want uh templates you can even pick that insert template like effect your how to design template see uh so you see how to fix orders and i can do it based on this then you got folder faq just are beginning or you can produce a new folder edit for name orders description this is folder or orders select the category basic noticeable 2 all users or this post’s alpha that could by hand conserve and voila we got a new folder therefore this is pretty much it you can save it and now i would pertain to services and this would be my draft and i can simply like include it then and utilize it with tickets so this is really great what you can actually do and now you can see it right here when you click on a ticket you can go on right listed below and you can hand responses or you can go recommended options and the service is right now in draft but today you would see it right here can responses. Freshdesk-api Npm